FAQ

Returns and exchanges are accepted within 15 days of delivery or purchase. Items must be unworn, unwashed, with all original tags attached. Refunds go back to your original payment method. Return shipping is paid by the customer, and we're not able to provide return labels. Sale items are final sale, and gift cards can't be returned.

If anything arrives damaged, including sale items, we'll replace it if it's in stock. If you'd prefer a refund, or the item is out of stock, we'll refund it. Email info@shopthepopehouse.com with your order number.

For in person returns, you may drop the products by to the store (there is a box on the porch) at your earliest convenience. You may email info@shopthepopehouse.com to coordinate a drop off. 

For shipping: please ship the products back at your earliest convenience. Shipping is the responsibility of the customer. Once we receive the item we will process your refund.

See the refund policy page for more information. 

We're in San Antonio, Texas. Our first shop is coming soon to 5800 Broadway St, Suite 103, San Antonio, TX 78209.

Yes, anywhere in the US. We don't ship internationally. Orders are processed and sent within 1 to 2 days, and you'll get a tracking link when your order ships.

Our clothing fits true to size.

Email info@shopthepopehouse.com or send us a message on our contact page.